Course Descriptions

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Course Descriptions

Training and Instruction

COURSE DESCRIPTIONS

All of A.M.I.’s training courses are considered “open” students are free to ask questions and impart their own wisdom and experience with concern to the topic at hand, and are encouraged to do so. We look at the time spent at a training course as an opportunity for individuals to learn not only from the instructor but from experienced fellow students.

Our courses are meant to be informative and enjoyable, but more importantly memorable. If students do not retain the information and techniques from a training course and are unable to apply new skills when they return to their property then that course would be useless. We seek to empower maintenance professionals and give them the information and techniques that are going to be critical to their success on the job in a way that is understandable, meaningful, and memorable.

Overview of Maintenance
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This is the introduction to what to expect as an onsite maintenance technician. What to wear, how to plan your day, setting up daily operations, rules every maintenance tech should know, and tons of things most maintenance techs were never told. This is the class that sets a clear precedent for what is to be expected by Managers, residents, and other staff. This class answers the “What should I be doing” question.

How to Recruit, Interview, and Qualify Maintenance Staff
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So many times it feels like we are throwing darts at the wall in hopes of finding the right maintenance staff associate. This course focuses on recruiting, qualifying, interviewing, and analyzing the individual to be sure you have the best chance at placing the right person in the proper position. Employee turnover is too expensive to leave this process to chance.

Organization and Time Management
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Organization and time management are not hereditary, they must be learned and practiced in order to be efficient at them. This is one of the most important courses that any maintenance employee can take since time is their most precious asset. This course covers how to techniques for organizing the shop area for maximum efficiency, setting up daily operational systems, and tips and tricks that will directly lead to saving time. The entire focus of this course is to generate blocks of free time within the day, week, and month to focus on all those items that get missed due to “not having enough time”.

Basic Appliance Repair & Diagnosis
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This course will provide students with an understanding of the basic electrical, plumbing, and mechanical systems that are found in large appliances and how they interact. Refrigerator, range, dishwasher, washing machine, and dryers will all be covered in this day long course. Each student will be able to disassemble, diagnose, reassemble, and install each appliance throughout the training. The skills they learn will be put to use immediately when they return on site.

Basic Electrical Repair
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This course provides a basic understanding of electrical theory, terminology, components of the system, the flow of electrical current, wiring concepts and safety. The focus of the class is to learn what will be immediately useful in the field by practicing troubleshooting and wiring the most common switches, outlets, and thermostats correctly. Each student will leave the class with the correct knowledge of how to approach, troubleshoot, and repair the most common electrical components found in the field. There is also discussion on new regulations, new products in the industry, and best practices.

Basic Plumbing Repair
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In this course students will identify and discuss each component of the plumbing system from the water main to the smallest parts of a faucet, along with the drain, waste, and vent, and water supply systems. Each student will gain an understanding of correct terminology and plumbing fundamentals. We will also discuss and give solutions to the most common plumbing service requests dealing with toilets, garbage disposals, water heaters, faucets, and leaks. There is also discussion on new regulations, new products in the industry, and best practices.

Locks & Keys
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This course covers key control practices, industry standards and regulations, as well as re-keying deadbolt’s, entry knobs, and levers. Students will get plenty of practice time in a no stress controlled environment with all the different types of locks. We will also discuss methods for gaining entry into units where no key is available, and proven security practices. Vinyl Flooring Installation & Repair
This course is vital because it enables your staff to do one more task in house. Students will learn the techniques the professional use to get quality results. The course covers types of vinyl products, different installation techniques, gluing, cove base installation, repairs to existing vinyl, and seaming. This class gives your staff the opportunity to practice without consequences, and the skills they learn will pay dividends immediately.

Turnover Techniques
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Turnover (make-ready) is one of the most costly processes within the annual budget. This course is the nuts & bolts for making vacant units “RENT READY”. We cover the pre move-out inspection to the final walk and everything in between. Common plumbing and electrical repairs, wall repair, screen repair, painting, minor appliance repair, vinyl repair, scheduling vendors, industry standards, as well as tips and tricks of the trade that will save time and money. This course will give your maintenance staff the skills to get an apartment ready faster and more complete without sacrificing quality.

Apartment Maintenance Boot Camp
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This is literally the basic training that all maintenance employees need. This three day course covers the critical aspects of performing the work of an apartment maintenance technician. The training covers basic electrical, plumbing, appliance repair, locks and keys, and best practices. Students also learn the work order and turnover process as well as teamwork, time management, organization, customer service, fair housing, and an overview of the financial side of the equation. This course is perfect for the newly hired staff member or veterans that need a refresher. It is geared toward giving students an introduction into what is expected of a maintenance technician in this industry before they get to the site.

Painting Techniques Of The Pro’s
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This topic may seem unnecessary but believe it or not many service members don’t understand how to paint efficiently and effectively. In this course we give them the insight into whether a unit should be touched up or fully painted, how they should maximize painting efficiency in their daily operations, different application techniques, texturing, prepping, patching, sheens, working with suppliers, and tools and tricks of the trade. Efficient painting practices can save your property a lot of time and money, while inefficient painting practices can cost your property more money than your ever thought possible.

Landscape & Curb Appeal
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This course will teach the service staff how to get any property looking great. We will cover the daily processes and work needed to get a property back under control and keep it constantly maintained. We will discuss proven techniques and checklists along with hard and soft surface repairs, irrigation, garbage capacity, and different techniques for top notch grounds maintenance and curb appeal. The first impression of your property should always be a positive one.

Preventative Maintenance
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This course is split up into two annual seasons, Winter and Summer. Each section deals with the necessary repairs around the property that must be addressed in order to keep the basic systems functioning properly and avoid costly repairs and replacements. Our checklists are all encompassing and will be relevant to any multifamily property no matter what size or design. Preventative maintenance is the lifeblood of a property without it your property will die physically and financially. Make sure your staff knows what to inspect and how to make the needed repairs to keep your physical property in tip top condition.

T-stats, Heaters, and PTACS
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This course is an overview of how heating, venting, and air conditioning systems work as well as how to repair and maintain forced our heaters, baseboards, thermostats, radiant heaters, passive air and mechanical venting. This class is not a prep course for the EPA certification. It is a realistic approach to what apartment maintenance technicians will see in the field and solutions for establishing diagnosis progressions, common repair techniques, and when to call a professional.

Tips & Tricks Of The Trade
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Our institute partners are consistently asked to test and give feedback for new products on and not yet in the market. We take pride in being on the cutting edge of maintenance technology and constantly seek out new and inventive products coming to the market that will make technicians jobs a little easier. We have a myriad of new techniques and products to share at this course. Many times we are also showed great techniques and resourceful applications that only a few more experienced technicians know, and we love to pass those along to the rest of the industry. This is normally an annual class or if a very special product comes on the market we may do an entire class on the new technology to show people how it works and how it can improve their day to day operations.

Maintenance Training For Spanish Speakers
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This is a course that follows the same outline as the Apartment Maintenance BOOT CAMP. A large population of maintenance technicians on site speak English as a second language and even though most can communicate well enough to perform their job duties most feel more comfortable learning new skills in their native language. Some become great technicians through sheer will power, but most don’t get any technical training in their native language. Many times our industry relegates some of their best technical repair minds to walking grounds simply because they can’t seem to pick up the repair side of the equation because it is being taught to them in another language. Give your Spanish speaking team members a chance to learn how to repair and maintain equipment, electrical, plumbing, and appliances in their native language. It’s a great way to show them you value and appreciate their hard work and dedication.

Maintenance For Managers
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Many times your maintenance staff and management staff have a hard time communicating exactly what they need from one another. This course will give Managers and intimate look into how their maintenance staff think, view issues, and solve problems. We also delve into the psychology of team building and employee retention, and how Managers can increase productivity and decrease maintenance staff turnover. This is great forum for Managers to ask those questions they may feel uncomfortable asking their own maintenance staff and get straight honest answers. Your managers will leave this class thinking WOW I never knew that, and they will be able to better understand and motivate their maintenance staff when they return to their properties.

Maintenance Budgets and Cost Control
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This is a course every maintenance supervisor or maintenance manager should have under their belt. Students will get an in depth understanding of all the aspects of an operating budget with an emphasis on the maintenance and repair portion as well as the capital expenditure portion. We will cover Net Operating Income and how the maintenance team can affect it positively and negatively. Students will understand how to navigate a basic Profit and Loss statement and a Variance Report. We will also discuss ways in which the maintenance staff can control spending and cost effectiveness through solid organizational practices and proven processes. For most students this is their first look at the financial side of the equation and it signals advancement in their profession, one that many are eager to understand.

Customer Service For Maintenance
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This might be the most important course to send your maintenance staff to attend. The number one reason residents move after the purchase of a home or a rent increase is poor maintenance. We are in a service industry and people pay every month for our services and after they sign the lease and bring in a monthly check the main staff member residents interact with are on the maintenance or service team.

Fair Housing For Maintenance
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Make sure your maintenance staff members are treating residents and prospective residents fairly according to the law. This course will indoctrinate your maintenance staff with the laws pertaining to protected classes, what they can and can’t say, how to remove themselves from touchy situations and understand the Fair Housing practices necessary to protect themselves and their employers from unnecessary legal action.

Safety & OSHA Preparedness
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Safety first is a common motto, but many companies think their employees are acting safely by using common sense. Unfortunately maintenance staff find themselves in interesting situations where common sense doesn’t always prevail. That is why consistent safety training is needed. Sometime the only time a safety issue is brought to management is when they are being investigated by OSHA. By then it may be too late to avoid large fines and penalties. This course will cover all the best safety practices as well as bring to the forefront the process OSHA uses to perform their safety inspections. After this class your staff will be able to bring any property into compliance before OSHA shows up and give them the knowledge to create safe work environments and take all necessary safety precautions during their routine and not so routine assignments.

Hiring and Supervising Contractors & Vendors
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This is a skill that must be taught. Many maintenance supervisors find it difficult to locate and hire new vendors. Once vendors do work onsite many don’t know how to supervise and inspect their work for quality and compliance with the agreed upon contract or negotiated terms. This class will give your staff member’s new tools to be able to work effectively with vendors, and deal with any issues which may arise do to work quality, personality, or communication. The course covers qualifying vendors and contractors, scheduling, three bid process, creating the scope of work, change orders, payments, inspections, and final punch lists.

Project Management For Maintenance
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This course will cover the process of overseeing an on-site project. Whether it’s a siding repair or a property re-paint we will walk students through the process from beginning to end. We will walk them through how to create a scope of work, the three bid process, communicating with contractors, following the contract terms, the payment schedule, ongoing supervision, the final punch, and the final payment.

Dealing With Mold And Mildew
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This course will discuss industry specifics of how to properly deal with moisture problems, the inevitable fungal growth, and fallout from worried residents. Let’s be honest the majority of mold and mildew issues start with the environment the residents are creating in their homes. With that said we must be sensitive to their needs and concerns. This is still a large industry issue that needs to be handled properly and documented thoroughly by trained maintenance staff members. This course will explain what they are looking at, diagnose why it’s there, give them techniques to deal with residents, and ultimately manage the occurrence properly in order to protect the property, employer, and client.

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